Finding the right spot to work from or use a hard wire connection can improve playback performance.Īvailable Memory & Power: While we strive to make Kapwing accessible for users on all levels of devices, there may be a correlation in the loading time of a project and how well it plays back, with your computer's internal specifications which indicate how well it can handle large files and video. Often the internet speed that your provider cites is the maximum they will provide and may not be consistent throughout your home or office. We also recommend running a speed test in the area where you're working and at various times of day. If your internet speed is below this, it's possible that a browser based video editor isn't the right solution for you, in which case, we would recommend a desktop editing software. In general, we would most recommend having 30mbps upload speed and 60mbps download speed at minimum. Keeping in mind the size of the files, complexity of your project, and effects being added, this can be a lot of information. Internet Speed: Kapwing is constantly sharing file information from your device back to our servers, with every edit that you make. Typically when users report problems with playback, there are a few main reasons this could be occurring: internet speeds, available memory/power, or browser limits. ![]() Why does Kapwing lag or freeze while I am editing? Give your device the recommended "downtime" it needs to remain performant (shutting it down frequently, clearing memory so that your computer has plenty of memory to use for your browser). ![]() Free up as much memory on your device as possible.Allow your projects 5-10 minutes to fully load within the browser before editing for smoother playback.Select "Site Settings" from the dropdown menu When using Google Chrome, user the following steps to clear your site data:ī. Regularly clear your browser cache and site data.Close any other applications or Chrome tabs while using Kapwing.Use Kapwing in Chrome and ensure that it is up to date.If you are experiencing issues editing your project, the best recommendations we can make at this time are to: Kapwing is a very memory intensive application, due to the nature of editing video and adding effects or many layers (like subtitles). How can I get Kapwing to run more smoothly? Kapwing works best on Chrome based browsers including Google Chrome and Microsoft Edge. What is the best browser to use Kapwing with? This article will walk you through the most common issues we’ve seen and the steps to take to work around them. ![]() Users may experience issues on the platform if their device and internet set up is not optimized to support a browser based product. As a browser based editor, Kapwing leverages the power of your device, internet, and the cloud.
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